1. Acceptance of Terms

By accessing and using the HWB Warrior website and services ("Platform"), you accept and agree to be bound by the terms and provision of this agreement. These Terms and Conditions ("Terms") constitute a legal agreement between you ("User," "you," or "your") and HWB Warrior ("we," "us," or "our").

If you do not agree to abide by the above, please do not use this service. These Terms comply with applicable Indian laws including the Information Technology Act, 2000, Consumer Protection Act, 2019, and Reserve Bank of India guidelines.

2. Description of Service

HWB Warrior is a blood donation coordination platform that connects blood donors with recipients, hospitals, and blood banks. Our services include:

• Blood donor registration and verification
• Emergency blood requirement notifications
• Blood bank and hospital coordination
• Donation tracking and management
• Payment processing for donations and services
• Educational resources about blood donation
• Community engagement and awareness programs

3. User Registration and Eligibility

3.1 Eligibility Criteria

To use our services, you must:

• Be at least 18 years of age
• Be a legal resident of India
• Meet medical eligibility criteria for blood donation (if registering as a donor)
• Provide accurate and complete information during registration
• Have the legal capacity to enter into binding agreements

3.2 Account Responsibilities

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Ensure all information provided is accurate and up-to-date
• Comply with all applicable laws and regulations

4. Payment Terms and Conditions

4.1 Payment Processing

All voluntary donations on our platform are processed through Razorpay, a Reserve Bank of India authorized payment aggregator. By making a donation, you agree to Razorpay's terms and conditions.

4.2 Accepted Payment Methods

• Credit Cards (Visa, MasterCard, American Express, RuPay)
• Debit Cards
• Net Banking
• UPI (Unified Payments Interface)
• Digital Wallets

4.3 Payment Security

We implement industry-standard security measures including SSL encryption and PCI DSS compliance to protect your payment information. We do not store your complete card details on our servers.

4.4 Donation Policy

All monetary contributions are voluntary donations to support our charitable blood donation initiatives. These donations help us maintain our platform, organize blood donation camps, and support our community outreach programs.

5. User Conduct and Prohibited Activities

5.1 Acceptable Use

You agree to use our platform only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Activities

• Providing false or misleading information
• Impersonating another person or entity
• Engaging in fraudulent activities
• Violating any applicable laws or regulations
• Interfering with the platform's security features
• Attempting to gain unauthorized access to other accounts
• Using the platform for commercial blood trading
• Harassment or inappropriate behavior towards other users

6. Medical Disclaimers and Limitations

6.1 Medical Information

The information provided on our platform is for general informational purposes only and does not constitute medical advice. Always consult with qualified healthcare professionals for medical decisions.

6.2 Blood Donation Eligibility

Final determination of blood donation eligibility rests with qualified medical professionals at donation centers. We do not guarantee that registered donors will be eligible to donate at the time of donation.

6.3 Emergency Situations

While we strive to facilitate urgent blood requirements, we cannot guarantee the availability of blood or donors. In medical emergencies, always contact emergency services immediately.

7. Intellectual Property Rights

All content, features, and functionality on our platform, including but not limited to text, graphics, logos, images, and software, are owned by HWB Warrior and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without explicit written permission.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy and in compliance with applicable data protection laws.

9. Limitation of Liability

To the maximum extent permitted by law, HWB Warrior shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Service interruptions or delays
• Medical complications arising from blood donation
• Actions or omissions of third-party healthcare providers
• Technical failures or security breaches beyond our control

10. Indemnification

You agree to indemnify, defend, and hold harmless HWB Warrior, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our services or violation of these Terms.

11. Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

You may terminate your account at any time by contacting us. Upon termination, your right to use our services will cease immediately.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in [City], India.

13. Dispute Resolution

13.1 Grievance Redressal

We have established a grievance redressal mechanism to address user complaints. You can reach our Grievance Officer at grievance@hwbwarrior.org.

13.2 Arbitration

Any dispute not resolved through our grievance mechanism shall be settled through arbitration in accordance with the Arbitration and Conciliation Act, 2015.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes through email or prominent notices on our platform. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

16. Contact Information