1. Introduction

HWB Warrior ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our blood donation services, or interact with our platform.

By using our services, you consent to the data practices described in this policy. This policy complies with applicable data protection laws including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

2.1 Personal Information

• Name, email address, phone number, and contact details
• Blood type, medical history relevant to blood donation
• Age, gender, and location information
• Emergency contact information
• Payment information for donations and services
• Government-issued ID details for verification purposes

2.2 Automatically Collected Information

• IP address, browser type, and device information
• Usage data, including pages visited and time spent
• Location data (with your consent)
• Cookies and similar tracking technologies

3. How We Use Your Information

• To facilitate blood donation matching and coordination
• To process payments and donations through Razorpay
• To communicate with you about our services and updates
• To verify your identity and eligibility for blood donation
• To improve our services and user experience
• To comply with legal obligations and regulatory requirements
• To send emergency notifications for urgent blood requirements
• To maintain records for medical and legal compliance

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We share your information with blood banks, hospitals, and other donors when you explicitly consent to facilitate blood donation processes.

4.2 Service Providers

• Payment processors (Razorpay) for transaction processing
• Cloud storage providers for data hosting
• Communication service providers for notifications
• Analytics providers for service improvement

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulations, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Compliance with PCI DSS standards for payment data

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain medical records as required by healthcare regulations

Generally, we retain personal data for 7 years after your last interaction with our services, unless a longer retention period is required by law.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@hwbwarrior.org

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings or our cookie consent banner.

9. Third-Party Services

Our website may contain links to third-party services, including:

• Razorpay for payment processing
• Google Maps for location services
• Social media platforms
• Analytics services

These third parties have their own privacy policies, and we are not responsible for their practices.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data during such transfers, including standard contractual clauses and adequacy decisions.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

14. Grievance Redressal

In accordance with the Information Technology Act, 2000, and rules made thereunder, we have appointed a Grievance Officer to address your concerns regarding data processing. You can reach our Grievance Officer at humanwelfarebloodwarrior@gmail.com within 24 hours of raising a complaint.